🌱 Frequently Asked Questions – Urban Harvests Co
1. Are your seeds organic or non-GMO?
Yes, all our seeds are non-GMO and responsibly sourced. Many are grown using organic practices, and we clearly label those that are organically certified.
2. Do you offer eco-friendly packaging?
Absolutely. We care deeply about sustainability, so all orders are packed in eco-friendly, recyclable materials to reduce waste and protect the planet.
3. Where do you ship to?
We currently ship across the UK, with plans to expand internationally soon. Stay tuned and sign up for our newsletter for updates on new regions!
4. When will I receive my order?
Orders are typically dispatched within 1–3 business days. Standard UK delivery takes 3–5 working days, though it may vary during peak seasons.
5. Can I track my delivery?
Yes! You can track your order anytime using our tracking page here:
👉 urbanharvests.co.uk/track-order
6. What payment methods do you accept?
We accept card payments securely via PayPal, even if you don’t have a PayPal account. You can also choose to pay by direct bank transfer — just follow the instructions at checkout.
7. I’m new to gardening — can you help me get started?
Of course! We love helping new growers. Our Beginner’s Garden Kit is a great place to start, and you can also explore the Urban Harvests blog for tips on easy-to-grow veggies, soil prep, and seasonal planting.
8. Do you supply seeds for schools or community gardens?
Yes! We proudly support school gardens and community growing projects. If you're ordering for a group or institution, contact us for bulk pricing and resources.
9. Are your seeds suitable for container or balcony gardening?
Many of them are! Look for the "Great for Small Spaces" tag on our product pages. We also offer guidance on growing in pots, window boxes, and raised beds.
10. What if my seeds don’t grow?
We want you to grow with confidence. While we only source high-quality seeds, it's natural that not all seeds germinate due to conditions beyond our control. If you follow our planting advice and still have issues, please reach out — we’ll do our best to make it right with a refund or replacement.
11. How do I contact your support team?
For any questions, issues, or just to say hello, please use our Contact Form. We aim to respond within 1 working day.
